From opening an account to making a withdrawal — find help for anything on Boro Jet right here. Use live chat, email, or browse the guides below to sort it out yourself.
Reach us through whichever channel works best for you
The fastest way to get help. Click the chat button at the bottom right of the site and get assistance in minutes.
Online NowEmail us for complex issues. You'll typically receive a detailed response within 1–3 hours.
support@borojet.appCall us between 9 AM and 11 PM. Talk in Bangla, get your issue resolved.
9 AM – 11 PMBrowse the detailed guides and FAQs below to resolve most issues on your own.
Always AvailableSelect the topic you need help with
Registration, login, password change, profile update, and KYC verification.
How to deposit using bKash, Nagad, and Rocket — including limits and hours.
Withdrawal process, timelines, troubleshooting, and reasons for failed withdrawals.
Welcome bonus, reload, cashback, referral, and VIP benefits — all the details in one place.
Android app installation, updates, notification settings, and troubleshooting.
How to place bets, understanding odds, live betting, and cashout.
Two-factor authentication, account security, and personal data protection.
Manage your betting habits, set limits, and learn about self-exclusion.
FAQs, beginner's guide, and tips for new users.
Signing up with Boro Jet is quick and easy
Go to the Boro Jet registration page and enter your mobile number. It's even better if your number is registered with bKash or Nagad.
A 6-digit code will be sent to your number. Enter it in the designated field to complete verification.
Use a password of at least 8 characters — mixing numbers and letters makes your account even more secure.
Add your name, date of birth, and preferred payment method. Completing KYC increases your withdrawal limit.
Deposit a minimum of ৳500 via bKash, Nagad, or Rocket and get a 100% welcome bonus — welcome to Boro Jet!
All Your Payment Information in One Place
Withdrawals are sent to the same number used to register your account. Sending to a different number is not possible — this is for your security.
Online betting can sometimes come with its share of hiccups — a payment gets stuck, you forget your password, or a bonus isn't showing up in your account. Whenever that happens, Boro JetThe Boro Jet Help Center is here for you. It's not just automated bot replies — real people speak your language and work through your problems with you.
Boro Jet Built from the ground up with Bangladeshi users in mind. Our support team speaks Bangla, understands your issues, and resolves them quickly. No need to write tickets in English or fill out complicated forms — just type in Bangla in the chat box and get a response within minutes.
First-time users often ask: how long does the first deposit take? With bKash or Nagad, it's usually instant. Occasionally, network delays may mean it takes 5–10 minutes. If your balance hasn't updated within 15 minutes, contact live chat with your transaction ID and the team will verify and resolve it right away.
Forgetting your password is common. On the login page, click "Forgot Password" and an OTP will be sent to your registered number so you can set a new one. The whole process takes under two minutes. If your number has changed, contact the support team — they'll verify your identity and help you recover your account.
Bonuses can be confusing sometimes. For example, you might see a bonus in your account but it's not applying to your bets — this could be because it's still "pending" or not valid for the market you're betting on. Go to the bonus section of your account and check the terms of your active bonus. If anything is unclear, Boro JetAsk on live chat and we'll walk you through it in Bangla.
KYC verification can feel daunting, but it's really just there to protect your account. Simply upload a photo of the front and back of your national ID along with a selfie — that's all it takes. Once verified, your withdrawal limit increases and you become eligible for exclusive offers.
Many users find themselves confused when trying to download the app. Boro JetThe Android app must be downloaded directly from the website, as betting apps are not available on the Google Play Store. Go to the download page and save the APK file. Before installing, enable "Allow installation from unknown sources" in your phone's settings — this is a standard process and completely safe.
In live betting, you may sometimes find that the odds have changed by the time you go to place a bet. This is perfectly normal — odds shift in real time as the match situation evolves. Boro JetEnabling the "Accept Odds Changes" option means your bet will be placed automatically at the new odds. You can toggle this on or off in settings.
Don't panic if your account gets suspended. It usually happens when multiple accounts are used on the same device or due to unusual transaction activity. Provide identity verification details to the support team and they'll investigate and resolve it promptly. One important note — only one account can be registered per person.
About Responsible Betting Boro Jet Stay in control. If betting starts to feel like it's getting out of hand, set a daily or weekly deposit limit on your account. You can also use self-exclusion — a feature that lets you take a break from betting for a set period, available directly through the help center.
When contacting live chat, give as much detail as possible — your account number, transaction ID, or a screenshot can speed things up significantly. Vague messages lead to back-and-forth that wastes everyone's time.
Most issues are something you can resolve on your own
Re-enter your number and password carefully. If you're copy-pasting, watch out for extra spaces at the beginning or end.
Clear your browser cache and cookies and try again, or switch to a different browser.
Click "Forgot Password", then set a new password using the OTP sent to you.
If it still doesn't work after three attempts, contact us via live chat.
Check your withdrawal history for the status — "Processing" means it's still being handled, so please wait a moment.
Make sure the withdrawal number matches the one registered on your account.
Check the Bonus section to confirm your rollover requirement has been met.
If more than 3 hours have passed, contact live chat with your transaction ID.
Settings → Security → Enable "Install from Unknown Sources".
Check that your phone has enough storage — at least 100 MB of free space is required.
If you have an old APK installed, uninstall it first before installing the new one.
If you're having trouble with the app, the full site is also accessible through your mobile browser.
Check the "Pending" tab in your account's bonus section — it may still be awaiting approval.
For the welcome bonus, make sure this is your first deposit and that the minimum amount has been met.
If your bonus hasn't arrived within 15 minutes of your deposit, contact support.
If multiple accounts are detected from the same device or IP address, bonuses may be cancelled.
Frequently Asked Questions About the Help Center
The boro jet support team is always ready to help. Register now or log in and reach us via live chat.